FREQUENTLY ASKED QUESTIONS
WHAT IF I WANT TO CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Once you have received a tracking number, you cannot change your order.
CAN I SHIP TO AN ADDRESS THAT IS DIFFERENT FROM MY BILLING ADDRESS?
IF AN ITEM IS OUT OF STOCK, WHEN CAN I EXPECT IT?
We will contact you with a follow-up email if the merchandise you have selected is not currently in stock. You can decide on how to proceed based on this information. Please remember, however, that each of our beautiful tunics is handcrafted in India, and so production and shipping for some of our styles might take 2-3 weeks for delivery...they are definitely worth the wait!
HOW DO I FIND A STORE IN MY AREA THAT CARRIES SULU COLLECTION?
Please email us at firstname.lastname@example.org with your name and zip code and we will reply to your query in a timely fashion.
WHICH CREDIT CARDS DOES SULU COLLECTION ACCEPT?
Sulu Collection accepts Visa, Mastercard, American Express.
DOES SULU COLLECTION CHARGE SALES TAX?
Since we ship from our distribution center based in Westport, Connecticut, we are required to charge sales tax to customers based in Connecticut. In addition, we are obliged by law to charge sales tax to all customers based in New York state.
DOES SULUCOLLECTION.COM TAKE TELEPHONE ORDERS?
Yes, SuluCollection.com does accept telephone orders. Please call 1-203-227-9048.
HOW DO I KNOW WHAT SIZE I AM?
Please refer to our size charts to determine the size that is best for you. Just a couple of tips about our Sulu Collection tops. Our hand loomed crinkle cotton has more give to it, thus making it a more stretchy fabric. If you are on the borderline of a size, you could go down a size in a crinkle cotton tunic. In the Benares, mul and other cottons, our tunics run more true to size. Of course, it is a personal preference as to whether you like a more fitted or relaxed look.
SHOULD I BE SURPRISED TO SEE VARIATIONS BETWEEN PRODUCTS WITHIN THE SAME STYLE/FAMILY?
All the products in this collection are created based on traditional Indian crafts and skills. Many of the processes are manual. Irregularities which may occur are characteristic of the handcrafted process.